Job Description
The Admitting Supervisor monitors, coordinates and supervises the daily operations and activities of the Admissions Department. The Supervisor is responsible for day-to-day operations, depending on assignment. Initiates and analyzes financial reports as it relates to the activities of the area to assure accuracy, efficiency, and appropriate utilization of resources. Ensures registrations/admissions are worked on according to established policies and procedures, and completed in a timely manner optimizing cash collections and cash flow. Provides assistance in training, including orientation of new hires. Acts as a resource for all the team members in relations to management, cost containment efforts and customer satisfaction. Ensures the integrity of the registration process to positively impact the financial and customer services goals of Cedar Sinai Marina Del Rey Hospital.
- Supervises the work of admissions registration team by coaching, answering questions, giving guidance, and leading by example.
- Maintains appropriate staffing requirements and recommends action as to hiring, promotions, overtime, disciplinary actions, time off and other administrative functions.
- Monitors the flow of patients waiting for registrations. Assures that all patients are registered in a timely fashion.
- Reviews, interprets reports on a daily basis to identify accounts needing follow up to assure that a clean bill drops and passes all electronic edits. Ensures that unit maintains a minimum QA score of 98% through appropriate feedback and assistance to staff.
- Evaluates individual and team performance, identifies area for improvements, and makes recommendation to meet department targets.
- Collects productivity and quality indicators holding individual employees accountable for meeting department standards.
- All staffing schedules are to be posted a month ahead and should have all PTO and medical leave items addressed prior to posting. The supervisors will remain flexible with staff but will take all the necessary steps to ensure appropriate coverage for their unit and will anticipate call out and unscheduled absences.
- Provides a written plan, complete with timeline and monitoring strategy for orienting training new staff.
- Provides commitment and skills to support continuous performance and quality improvement.
- Identifies areas of opportunity, and communicates to the unit manager recommendations for improving workflow and staff development. Deficiencies are consistently identified early and a documented plan for improvement is presented to the manager for approval.
- Assists manager in updating policies and procedures. Identifies and provides feedback to manager for improving workflow and staff development.
- Other duties as assigned.
Qualifications
Education- High School Diploma/GED General Education - minimum
- Bachelor's Degree Hospital Administration or related field - preferred
Experience
- 3 years increasing responsibility in customer service, preferably in healthcare setting - minimum
Licenses and Certifications
- Certified Healthcare Access Associate (CHAA) - 1 Year preferred
Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision (PDF) (opens in new window)
Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All (opens in new window).
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)