Job Description
Grow your career at Cedars-Sinai!
Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report’s “Best Hospitals 2025-2026” rankings. When you join our team, you’ll gain access to our groundbreaking biomedical research facilities and sophisticated medical education programs. We offer learning programs, tuition reimbursement and performance-improvement projects so you can achieve certifications and degrees while gaining the knowledge and experience needed to advance your career.
We take pride in hiring the best, most hard-working employees. Our dedicated doctors, nurses and staff reflect the culturally and ethnically varied community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for.
What will you be doing in this role?
The Senior Technical Product Specialist supports the global distribution of Quantitative Diagnostic Software (QUAD) software products and drives ongoing business through end-user training and support for all software products developed by QUAD, an FDA-registered and ISO-certified medical device manufacturer. Supports the direct distribution of QUAD software in other areas such as assistance with regulatory documentation and marketing-related projects. Oversees technical support requests and provides complex technical support to end user. Develops trainings and oversees and ensures appropriate execution of large-scale software deployments.
Principal Responsibilities:
Provides day-to day technical support and maintains effective follow up with all U.S. and global end users, including physicians and technologists.
Oversees support request ticketing system and triages routine requests to support team to ensure all customer support requests are addressed in a timely manner. Responds to escalated technical issues and solves complex requests and customer technical issues focusing on root cause analysis and identifying sustainable technical solutions.
Develops and executes in-depth, complex application training for end-users through classes, training sessions, educational programs, webinars or other means. Incorporates different implementation methods as appropriate with consideration of audience training needs.
Oversees and ensures proper execution and implementation of large-scale direct sales software deployments.
Provides mentoring to other staff related to technical support processes and procedures
Oversees efficient sales operations (e.g. creating sales estimates, invoicing, customer documentation) in collaboration with product and operations team members.
Collaborates with product management team to provide content for marketing materials and assist with marketing efforts based on business needs.
Updates and maintains all training materials/programs based on business requirements and needs assessment.
Provides post-training reports, regular feedback and recommendations from end-users to QUAD software development and product management team.
Provides assistance with regulatory and software testing documentation.
Performs software testing and validation.
Writes and maintains knowledge base/articles for advanced installation, customization and troubleshooting.
Maintains current knowledge of competitors’ products and industry trends to support product positioning and feature development.
Maintains compliance with regulatory system (including training requirements) and understands role in the Quality Management System and achievement of quality objectives.
Qualifications
Education:
Bachelor's Degree, Nuclear Medicine or related field required
Work Experience:
2 years experience with clinical imaging, preferably in a hospital/healthcare environment required
5 years experience and functional competency with image processing, 3D graphics and nuclear cardiology quantification software (e.g. Cedars-Sinai's QGS, QPS, AutoQUANT) required
Licenses and Certifications:
Imaging Certified Nuc Med Tech preferred
Department Specific Licenses and Certifications:
Travel Requirements:
20% Travel may be required for customer on-site training or participation in promotional and education activities at conference exhibits.
Valid Driver's License Required
Skills, Knowledge and Abilities:
Technical - Ability to apply advanced knowledge of science/learning/specialized intellectual instruction to analyze, interpret or make deductions from varying facts or circumstances; Functional competency with image processing, 3D graphics and nuclear cardiology quantification software (e.g. Cedars-Sinai’s QGS, QPS, AutoQUANT).
Technical - Ability to use software applications and operate technological devices (e.g., computer, laptop, tablet, smartphone, etc.); Strong Windows troubleshooting skills
Communication - Ability to convey and/or receive written/verbal information to/from various audiences in different formats; Excellent communication (written and verbal) skills
Strong interpersonal skills for interaction with peers, patients, physicians, and other customers of the medical center
Time Management - Ability to handle multiple demands and/or manage complex and competing priorities;
Proficiency in nuclear medicine imaging protocols, specifically Cardiac SPECT and/or Cardiac PET
Proficiency with nuclear cardiology clinical workflows and clinical guidance documents
Clinical and technical expertise in Nuclear Medicine Imaging
Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision (PDF) (opens in new window)
Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All (opens in new window).
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)