Lead Registration Associate - Full time - 5pm-130am - Patient Access - Marina del Rey Hospital
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Make a difference every single day!
Cedars-Sinai Marina del Rey Hospital is looking for a committed Lead Registration Associate to become part of our outstanding team. Our mission is to deliver excellent patient care and support, and we are devoted to offering an outstanding experience for our patients, their families, and our community. If you are a driven individual passionate about healthcare and eager to contribute to a successful, cooperative team, we want to hear from you!
Principal Responsibilities:
- Team Leadership: Coordinate the daily operations of ED Registration, Main Admitting, and Financial Counseling units. Assign and allocate work to ensure tasks are completed on time and to high standards.
- Workflow Facilitation: Mentor and guide team members, troubleshoot issues, and lead by example to ensure seamless operations.
- Scheduling: Support the preparation and posting of work schedules, and handle staffing requirements to cover sick calls and other departmental needs. Be available to work extended hours and weekends when required.
- Staff Development: Provide feedback and recommendations for hiring, transfers, and promotions. Assist with orientation and training for new hires, and find opportunities for ongoing staff development.
- Budget Compliance: Track staffing levels and overtime use to guarantee conformity with the department’s budget.
- Quality Control: Ensure accurate demographic and financial information, verify benefits, document insurance coverage, and acquire necessary authorizations.
- Performance Monitoring: Collect data to support performance indicators and quality assurance reporting. Monitor patient and billing work queues to maintain quality standards.
- Registration Support: Complete patient registrations as needed, and assist Financial Counseling by helping with Imaging, Surgery, and Inpatient accounts, including after hours and weekends.
- Patient Experience: Monitor patient wait and registration times to ensure standards are met and patient satisfaction is achieved.
- Cash Collection Reporting: Accurately report cash collections from various hospital services.
- Customer Service: Identify and address customer needs, investigate and follow up on complaints, and serve as a liaison with other units.
- Other Duties: Carry out supplementary tasks as assigned to assist the department’s objectives.
Qualifications
Education:
- Minimum: High School Diploma or GED, or equivalent experience.
- Preferred: Bachelor’s degree in Hospital Administration or a related field, or equivalent experience.
Work Experience:
- Minimum: 2 years of experience in hospital registration.
- Preferred: 5 years of experience registering patients in any healthcare setting.
- Preferred: 2 years of billing experience within a hospital or healthcare setting.
- Preferred: 2 years of experience leading teams in any industry.
Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision (PDF) (opens in new window)
Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All (opens in new window).
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)