Job Description
The Patient Care Coordinator supports patients in their designated team with an emphasis on care coordination. As a co-located member of the team, will coordinate the registry of patients and activates them to ensure adherence to care pathways. Will be assigned respective duties to their department.
Duties and Responsibilities:
- Supports patients in meeting their care goals and adhering to their pertinent care plan.
- Conducts telephonic or electronic outreach to patients requiring follow-up on their care plan, in order to ensure continuity of accurate care.
- Engages patients in becoming active members in their care plan by using motivational interviewing techniques.
- Grooms provider schedules to ensure appropriate visit interventions.
- Coordinates and attends patient case conferences with appropriate providers. Handles any follow-up task emerging from case conferences.
- Updates provider goals and care plans, if needed, to allow for visibility by entire care team.
- Accomplishes pharmacist orders to ensure adherence to pharmacist drug therapy plan, if the patient is enrolled in Drug Therapy Management (DTM).
- Complete care coordination orders for patients as determined by provider, care manager, and social work and maintains a daily management tracking system.
- Schedules pertinent provider appointments such as primary care, specialty, procedures, etc.
- Ensures all discharge orders are completed per discharge plan or providers' order in accordance with their care plan.
- Assists in verifying health plan benefits for any ordered services.
- Remains available to assist with visit checkout for patients to ensure all needs are addressed prior to leaving clinic.
- Will be assigned to patients and will follow with any issue process to address non-adherence or any other patient concerns.
- Coordinates and attends patient case conferences with appropriate providers. Attends to any follow-up task emerging from case conferences.
- Performs pharmacist orders to ensure adherence to pharmacist drug therapy plan, if the patient is enrolled in Drug Therapy Management (DTM).
Qualifications
Education:
High school diploma/GED required. Associate or Bachelor degree preferred.
Experience:
Three (3) years of professional experience in healthcare required. Three (3) years of previous care coordination or managed care experience preferred.
Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision (PDF) (opens in new window)
Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All (opens in new window).
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)