Job Description
Discover more and grow your career at Cedars-Sinai.
Cedars-Sinai is a nonprofit academic healthcare organization serving the diverse Los Angeles community and beyond. The Performance Improvement department helps our growing organization think in a structured manner in order to respond to the needs of our patients, staff, and community. The team brings a system wide perspective to problem identification and solution development. The teams expertise is in problem solving that leads to sustained operational improvement by the process owner.
Beyond an outstanding benefits package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of care we strive for.
What will you be doing?
The Manager, Performance Improvement provides operational, strategic, and people leadership for the Performance Improvement department. Reporting to the Director, this role helps establish departmental priorities, manage the Performance Improvement portfolio, develop team capabilities, and ensure that improvement work is aligned with Cedars-Sinai’s strategic goals.
The Manager will:
- Lead the day-to-day operations of the Performance Improvement department, including goal setting, workload planning, resource allocation, and performance monitoring.
- Translate organizational priorities into short- and long-term departmental goals, objectives, and action plans.
- Partner with the Director to develop accountability systems, policies, procedures, and operating standards.
- Monitor departmental effectiveness and promote continuous improvement in systems, processes, and services.
- Manage the Performance Improvement portfolio, including project intake, prioritization, tracking, reporting, and use of supporting tools and infrastructure.
- Collaborate with leaders across Cedars-Sinai to identify barriers, facilitate solutions, and advance performance improvement goals.
- Provide guidance to staff on improvement methodologies, process mapping, measurement plans, dashboards, data interpretation, and sustainability planning.
- Facilitate multidisciplinary improvement teams and support leaders and process owners in achieving measurable outcomes.
- Prepare written communications, reports, presentations, and recommendations for audiences at all levels of the organization.
- Participate in the annual budget process and manage operational and capital expenses within assigned authority.
- Establish appropriate fiscal controls and monitor department spending.
- Recruit, onboard, supervise, coach, and evaluate staff.
- Assign work, manage schedules, monitor deadlines, and address performance or conduct concerns in accordance with organizational policies.
- Develop staff competencies and professional development opportunities.
- Maintain working knowledge of performance improvement methodologies and applicable accreditation, regulatory, and licensing requirements.
- Support compliance with relevant CMS Conditions of Participation, QAPI expectations, The Joint Commission standards, NCQA requirements, and other applicable regulations.
- Support the Executive Director with strategic initiatives and other activities related to operational alignment.
- Perform other duties as assigned.
Qualifications
Minimum Requirements:
Bachelor’s degree in quality, business administration, health care administration, a clinical discipline, or a related field.
Five (5) or more years of experience in operational leadership, performance improvement, quality, or health care consulting within a hospital or health system.
Experience leading multidisciplinary teams, facilitating improvement work, and managing multiple complex projects.
Working knowledge of process improvement methodologies and statistical process control.
Demonstrated analytical, problem-solving, project management, and organizational skills.
Ability to communicate effectively and build collaborative relationships with employees, physicians, executives, and other stakeholders.
Knowledge of health care regulations, accreditation standards, and licensing requirements.
Ability to work independently, exercise sound judgment, and adapt to changing priorities.
Preferred Qualifications:
Master’s degree in business administration, health care administration, quality, public health, or a related field.
Experience managing individual contributors and/or supervisors.
Experience in an acute care hospital or academic health system.
Experience developing measurement systems, dashboards, and data-driven performance reports.
Experience applying advanced statistical methods, such as regression analysis, when appropriate.
Professional certification in quality, performance improvement, project management, or related discipline.
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Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision (PDF) (opens in new window)
Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All (opens in new window).
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)