Job Description
Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year. We offer an outstanding benefits package including health care, generous time off and a 403(B). Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.
What will you be doing in this role?
The Manager, Digital Design is responsible for ideation and implementation of design with regard to digital strategy and execution in order to drive growth, expansion, and innovation of digital capabilities and customer experience at Cedars-Sinai. This role creates strategies that communicate and embed human-centered design into digital innovation and related operational changes to support the process and tactics to implement that vision.
- Collaborates with multidisciplinary team members to scope, design, concept test, and deliver innovative solutions that support consumer-facing digital products and services for Cedars-Sinai, with a focus on user experience as a means of acquiring and retaining healthcare consumers.
- Translates business objectives and user goals into meaningful solutions built upon user feedback. Finds and articulates areas of opportunity while also providing reverse feedback loops to help make quick assessments of impacts in order to pivot the approach.
- Advises and supports teams throughout the organization on creative direction to support the execution of a variety of creative work (e.g. mobile app, interactive web experience, physical products and services).
- Directs the digital design cohort to concept, plan, and implement a variety of creative work (e.g. mobile app, interactive web experience, physical products and services).
- Develops, leads, and champions human centered design, design research/synthesis, and strategic innovation practices within the design cohort of the Digital Implementations team and throughout the organization (as required).
- Designs, develops and guides quantitative and qualitative research and contextual design investigations to reduce consumer frictions, challenge assumptions, and create a delightful experience. Bring insights to life through personas, user journeys, mock-ups, service blueprinting, stories, and opportunities.
- Leads/supports the implementation of a holistic convergent and divergent design process for the conceptual development, design, and building of physical and digital services/products in partnership with collaborators, product managers, business strategists and engineering.
- Designs, plans, and facilitates co-design and design thinking workshops with collaborators and multi-disciplinary teams.
- Fosters design best practices and innovative ways of working among members of the design team as well as with other operational and project/product cohorts. Develops materials that synthesize insights, which can thoughtfully challenge the status quo via informed evaluation of consumer data.
- Develops tools, processes, and ways of working that can be used across a variety of teams and support patient/consumer-first design.
- Supports the team across different types of projects by providing guidance and direction as well as participating in execution when necessary.
Qualifications
Requirements:
- Bachelor’s degree in human computer interaction, experience design, service design, industrial design, graphic design, data science, cognitive science, psychology, or another relevant major required. Master's degree preferred.
- A minimum of 6 years of experience in a User Experience Research role, Strategic Design role, or relevant professional experience required.
- A minimum of 7 years of experience with design, design strategy or innovation management, design thinking & execution with a deep understanding of front-end innovation practices required.
- Non-profit experience preferred.
Why work here?
Beyond outstanding employee benefits including health and dental insurance, paid vacation, and a 403(b), we take pride in hiring the best, most passionate employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation.
Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision (PDF) (opens in new window)
Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All (opens in new window).
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)