Job Description
Are you ready to bring your clinical proficiencies to a world-class Medical Group known for the very highest clinical standards? Do you have a passion for the highest quality and patient satisfaction? Then please respond to this dynamic opportunity available with one of the best places to work in Southern California! We would be happy to hear from you.
The Cedars-Sinai Medical Network is committed to helping primary care and specialist physicians deliver care to all their patients, who benefit from convenient access to Physicians and coordination of care between them. As a part of Cedars-Sinai, our physicians and staff are partners in quality health care from a medical center that is consistently recognized as one of the finest hospitals in the country. For the 8th consecutive year, we have been named one of the top 20 Physician Groups in Southern California by Integrated Healthcare Associates (IHA).
Job SummaryThe Behavioral Health Coordinator works under the umbrella of care coordination and functions as an essential team member of the Collaborative Care (CoCM) Program. As the cornerstone of this program, the BH coordinator supports both patients and providers alike by facilitating timely patient outreach, triaging patients and referring them to appropriate care, and managing the day-to-day administrative operations of the CoCM program. In this unique position, the BH coordinator will have the opportunity to support our most at-risk patients struggling with mental health concerns get connected to services, and is a crucial part of helping us deliver high quality, holistic care to the Cedars Sinai patient population.
Job duties:- Reviews patient’s chart and triages new referrals to the Collaborative Care Program using inclusion/exclusion criteria
- Makes appropriate referrals to CoCM Program or Ambulatory Care Management (ACM) team based on screening guidelines/criteria
- Facilitates communication between providers/support staff as appropriate
- Conducts patient outreach via phone or EHR which includes (but is not limited to) introducing the patient to the Collaborative Care model, setting expectations, and billing information
- Schedules new patient appointments and reschedules no-shows/cancelled appointments
- Manages BH CoCM program/episodes (day-to-day administrative duties)
- Manages phone calls on the BH Collaborative Care main line
- Responsible for billing for CoCM program services on a timely basis
- Attends regular meetings with the BH Collab Care Team
- Communicates frequently with the Behavioral Health Specialist(s) (BHS) regarding patient care
- Manages the BHS's schedule in the EHR
- Completes daily intervention logs
Qualifications
- High School Diploma/GED required
- 1 year Healthcare experience, a general knowledge of medical terminology and experience with community resources and social supports required
- 1 year Previous utilization management or managed care experience; word processing spreadsheet skills also preferred.
Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision (PDF) (opens in new window)
Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All (opens in new window).
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)